Eligible Returns
Most unopened or unused physical products can be reviewed.
- Submit within 7 days of delivery.
- Keep packaging and proof of purchase.
Free delivery in Nairobi for orders above KSh 5,000.
Return Policy
Simple Return Rules
Eligible physical products can be returned within 7 days if unused and in original packaging. Digital products and activated subscriptions are final sale.
7 Days
Window
Unused
Condition
Original
Packaging
WhatsApp / Email
Support
Key Points
A valid order number is required for returns.
Digital codes and activated IPTV plans are not returnable.
Refunds go back through the original payment route where possible.
Quick Guide
Refund Timeline
Refund speed depends on inspection and the payment provider.
- Items are checked before approval.
- Support shares updates during the process.
FAQ
Can I exchange instead of requesting a refund?
Yes, if stock is available and the item qualifies.
How do I start a return?
Contact support with your order number and reason for return.